Free nationwide delivery. Always.
We deliver EVERLANE orders throughout South Africa at no additional delivery charge.
Delivery timeframe
Our standard delivery timeframe is 5–7 business days, from order confirmation to delivery.
This timeframe includes order processing, dispatch and delivery.
Business days are Monday to Friday and exclude South African public holidays.
Tracking your order
Tracking information is generally provided within 2–5 business days after your order is placed.
Once available, we'll send your tracking details to the contact information provided at checkout.
Please note that tracking availability does not change our estimated delivery timeframe of 5–7 business days.
Our courier partners
Orders may be delivered using:
Fastway Couriers or Aramex
The courier used will depend on the order, destination and fulfilment requirements.
Delays
Occasionally, circumstances outside our reasonable control may affect delivery.
If we become aware of a material delay affecting your order, we'll keep you updated throughout the process.
Delivery address
Customers are responsible for ensuring that their delivery information is complete and accurate at checkout.
If you notice an error, contact assisteverlane@gmail.com as soon as possible.
We'll make every reasonable effort to update an address before fulfilment, but once an order has entered the courier network, changes cannot be guaranteed.
Need help with your delivery?
If your order has not arrived within the estimated delivery timeframe, or your tracking information indicates a delivery issue, please contact us at assisteverlane@gmail.com with your order number.
Our team will investigate the matter with the relevant courier and assist you with the next steps.
For information about damaged, incorrect or undelivered orders, please refer to our Refund & Returns Policy.